I don’t want to request a REFUND because there’s so much potential, but…
Support 1 reply 0 likes 0 votes 193 views
AJ 3 years
- Support requests take a very long time to be responded to.
- When someone does reply to a support request, the reply sometimes disappears or doesn't actually attempt to resolve the issue. A ticketing system would work so much better so that as a paying customer, it actually feels like our case is being worked on and is assigned to an engineer that updates us on the case to resolution.
- Core features aren't working, e.g. attaching images on mobile.
- Development seems very slow, no updates or bugfixes for some time; the last update being 11 months ago?